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Help Center
Browse answers about swap timing, supported assets, addresses, and refunds on our FAQ page.
Before You Email
Include your transaction reference or transaction hash when asking about a swap. Never send your seed phrase, private key, or wallet password.
Email Support
Email is our direct support channel. Opening the link below starts a new message in your email app so you can describe the issue and attach any helpful screenshots.
Helpful details to include
- • The assets and networks you selected
- • Your transaction reference or transaction hash, if available
- • What you expected to happen and what you saw instead
Or write directly to contact@torrentswap.com. Please review our Privacy Policy.
Common Questions
Find quick answers to frequently asked questions
How long do swaps take?
Completion time varies with confirmations, network conditions, liquidity, and the selected route. Treat any live estimate as an estimate, not a guarantee.
How is pricing shown?
The live quote shows the expected receive amount and, when available, the protected minimum before you continue.
Is my swap secure?
No cross-chain transaction is risk-free. Verify the site, assets, networks, quote, and every wallet address before sending.
I need more help
Visit our FAQ page for more answers or contact us directly.