Use the source hash
Paste the transaction ID or signature created by the wallet that sent the deposit—not a destination transaction or wallet address.
Transaction status
Track a cross-chain swap
Select the network from which you sent the deposit and paste the complete source transaction hash. The tracker returns a provider-neutral status and does not need your seed phrase, private key, or wallet password.
Keep the full value
Do not shorten the hash. Bitcoin and EVM transaction hashes and Solana signatures use different formats.
Share no secrets
A transaction hash is public-ledger data. Support never needs your seed phrase or private key to check it.
A pending result can reflect source confirmations, execution, or destination settlement. Read the pending, failed, and refunded swap guide before contacting support, and keep the swap reference shown by the interface.