Privacy Policy

1. Introduction

Welcome to TorrentSwap. This Privacy Policy explains the information processed when you use our website, request a cross-chain quote, create or track a swap, contact support, or use administrative features.

By using TorrentSwap, you agree to the collection and use of information in accordance with this policy. We prioritize privacy and minimize data collection to only what is necessary for providing our services.

2. Information We Collect

We are committed to the principle of data minimization. We collect only the minimum amount of information necessary to provide our services:

2.1 Transaction Information

When you use our cross-chain swap service, we process the following information:

• Source and destination blockchain addresses you provide
• Transaction details (amounts, cryptocurrencies being swapped)
• Transaction hashes for tracking swap status
• For automatic status restoration, your browser stores an encrypted swap reference together with the selected assets, quoted amounts, deposit address, destination address, refund address, funding deadline, and last known status

This information is used to process your swap transactions. Blockchain transactions are handled through underlying cross-chain infrastructure, and transaction data is permanently stored on the relevant public networks. This is inherent to how blockchain technology works and supports transaction transparency and verification.

2.2 Technical Information

TorrentSwap and the hosting, analytics, security, and support services used by the website may process technical information such as:

• IP address and request metadata
• Browser type and version
• Device information
• Pages visited and navigation patterns
• Time and date of your visit

This information may be processed through server logs, cookies, browser storage, Google Analytics, and the Crisp support widget for operation, security, support, and aggregate product measurement.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate and process cryptocurrency swaps between different blockchains
• To provide technical support and resolve issues with transactions
• To monitor and analyze usage patterns to improve our platform
• To detect, prevent, and address technical issues or fraudulent transactions
• To comply with applicable laws and regulations while maintaining our commitment to privacy

4. Accountless Standard Flow and Public Blockchains

Standard swaps do not require a TorrentSwap profile. In the standard product flow:

• We do not require users to create accounts
• We do not ask for an email or identity document as a normal quote field
• We process the wallet addresses and transaction information necessary for the requested swap
• Availability and any applicable checks may vary by route, transaction, jurisdiction, or risk signals

This does not make a transaction anonymous. Wallet addresses, amounts, timestamps, and transaction links may be visible on public ledgers and may be combined with information held by wallets, exchanges, analytics services, or other parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies for operation, security, support, and analytics. These technologies may help us:

• Remember your preferences and settings
• Secure the platform against unauthorized access
• Analyze usage patterns to improve functionality

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect the information we process. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encrypted transport for supported website requests
• Authentication and access controls for administrative systems
• Input validation and limited public API responses
• Retention controls appropriate to the relevant system and purpose

7. Third-Party Services

Our platform integrates with third-party blockchain networks and technologies to facilitate cross-chain swaps. These include:

• Cross-chain settlement infrastructure used to execute swaps
• Blockchain networks (Bitcoin, Ethereum, Solana, etc.)
• Decentralized liquidity protocols
• Smart contract systems

Information needed to deliver a request may be sent to infrastructure that provides routing, settlement, hosting, analytics, or support. Public blockchain transactions are recorded on their respective networks, where details such as wallet addresses, amounts, and timestamps may remain publicly visible. Third-party services apply their own terms and privacy practices.

8. Data Retention

We minimize our retention of user data as follows:

• Technical and analytics data is retained according to operational, security, configuration, and legal needs
• Support conversations may be retained to answer requests, prevent abuse, and maintain a record of assistance
• Transaction data remains subject to the retention and immutability of the relevant public blockchain
• Active-swap restoration data is limited to five saved swaps. Records older than seven days are ignored and removed the next time TorrentSwap reads that browser storage; you can remove them sooner by clearing a swap or clearing browser storage

It's important to understand that while we minimize our own data retention, on-chain transaction data is permanently stored as part of the relevant public ledger. This is not unique to our service but is a fundamental characteristic of blockchain technology that supports transparency, immutability, and transaction verification.

9. Your Rights

Depending on your location, you may have certain rights regarding your information, including:

• The right to access information we hold about you
• The right to correct inaccurate information
• The right to delete certain information
• The right to restrict or object to processing
• The right to data portability

Since we collect minimal personal information, many of these rights may have limited applicability. Furthermore, we cannot remove information that has been recorded on the blockchain, as this data is immutable by design. Nevertheless, we are committed to respecting your privacy rights for any data within our control. To exercise any of these rights, please contact us at the address provided below.

10. Legal Compliance

While we prioritize privacy, we may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We assess each such request carefully and disclose only the minimum information necessary to comply with the specific legal requirement.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

12. International Data Transfers

As a blockchain-based service with a global user base, information may be processed in various jurisdictions where our servers or service providers are located. When applicable, we implement appropriate safeguards to protect information transferred internationally.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@torrentswap.com