Question 1

What is TorrentSwap?

Accepted Answer

TorrentSwap is a browser-based interface for reviewing and creating cryptocurrency swaps between supported blockchain networks. Standard swaps do not require a TorrentSwap account. Route availability and any applicable checks can vary, and blockchain transactions remain public.

Question 2

Is this service legal?

Accepted Answer

Cryptocurrency rules vary by country and can change. TorrentSwap does not provide legal advice or confirm that a route is permitted for a particular person or location. You are responsible for following applicable laws and the Terms of Use; consult a qualified adviser when you are unsure.

Question 3

How long does a swap take?

Accepted Answer

There is no fixed completion time. Source-chain confirmations, destination-chain conditions, liquidity, and route state all affect settlement. Use the current quote and tracker for route-specific information; an estimate is not a guarantee.

Question 4

What affects the quoted amount?

Accepted Answer

The quoted amount reflects current market pricing, available liquidity, route conditions, and applicable blockchain network costs. Review both the expected receive amount and the protected minimum when one is provided before you confirm the swap.

Question 5

What happens if my swap fails?

Accepted Answer

The refund address is the intended recovery destination when a created route enters a refundable state. A refund is not guaranteed for every mistake, such as sending an unsupported asset or using the wrong network. Keep the source transaction hash, monitor the tracker, and contact support if the status does not progress.

Question 6

Which blockchains are supported?

Accepted Answer

The selector shows only directions with current route evidence. The Supported Networks page separately documents the broader network-qualified asset inventory, including entries that do not yet have a verified executable route. A listed asset alone does not promise a swap direction or liquidity.

Question 7

Do you store my personal information?

Accepted Answer

Standard swaps do not require a TorrentSwap profile or email. The interface still processes destination and refund addresses, transaction data, and limited technical or analytics data needed to operate and protect the service. Blockchain addresses and transactions are public; read the Privacy Policy for the current details.

Question 8

How secure is this platform?

Accepted Answer

No crypto transaction is risk-free. TorrentSwap does not keep customer account balances, but a swap still depends on addresses, smart-contract or routing infrastructure, liquidity, and multiple networks. Verify the domain, network, asset, amount, destination address, and refund address, and never share a seed phrase or private key.

Question 9

Can I swap any amount?

Accepted Answer

No. Route limits can change with liquidity and network conditions. Enter the amount in the live interface and use only the current quote; a value shown in an article or an expired quote is not a valid limit.

Question 10

What is slippage and how does it affect my swap?

Accepted Answer

Slippage is the difference between the quoted market result and the result available during execution. The current interface applies and displays a maximum tolerance; review the expected receive amount and minimum received before continuing. If conditions change, request a fresh quote rather than relying on an earlier result.

Question 11

How do I track my swap?

Accepted Answer

After the swap is created, TorrentSwap saves it on this device and watches its status automatically from the generated deposit instructions. Open Your swaps from the navigation to return to it. You are not asked to paste a transaction hash.

Question 12

What if I send the wrong amount?

Accepted Answer

Do not assume an underpayment, overpayment, duplicate deposit, wrong asset, or wrong-network transfer will be recovered automatically. Send only the exact asset and amount shown in the current deposit instructions, before expiry. If a mistake occurs, keep the transaction hash and contact support without sharing wallet secrets.

Frequently asked questions

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Frequently asked questions

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Ready to review a cross-chain quote?